Self-managed
We monitor and alert. You handle changes and incidents.
We monitor and alert. You handle changes and incidents.
We monitor, alert, and assist with incidents and changes when you need us.
We monitor, resolve, patch, and optimize the full lifecycle, automatically.
| Service | One-time setup | Self-managed | Semi-managed | Fully-managed |
|---|---|---|---|---|
| Hardware | Initial hardware assessment | Basic monitoring by our team | Monitor CPU, RAM, and disk; resolve on report | Continuous monitoring, automated alerts, full resolution |
| Network devices (switches, routers) | Initial setup | Not included | Check device performance; assist on report | Full monitoring, updates, tuning, automated resolution |
| System / OS | Configure OS and server metrics | Customer monitors performance | Monitor performance; patch when needed | Continuous monitoring, automatic patching and optimization |
| Ports | Critical port monitoring setup | Customer tests availability | Monitor key ports with alerts; assist on report | Continuous monitoring, automated resolution |
| Website | Uptime and performance dashboards | Customer monitors via own tools | Monitor uptime and performance; assist on report | Continuous monitoring, automated fixes |
| Storage | Configure storage monitoring | Customer monitors usage | Check storage health and capacity; assist on report | Continuous monitoring, remediation, optimization |
| SSL | Certificate monitoring | Customer installs SSL | Assist with renewal/replacement on request | Full lifecycle management, automated |
| Service | One-time setup | Self-managed | Semi-managed | Fully-managed |
|---|---|---|---|---|
| OS (Linux/Windows) | Install OS, initial hardening | Customer installs and updates | Patch on request | Full patching, hardening, and optimization, automated |
| SSL | Install certificates | Customer installs SSL | Assist with renewal/replacement on request | Full automated lifecycle management |
| Antivirus / antimalware | Agent deployment | Customer manages setup | Updates/config changes on request | Full deployment, updates, policy enforcement, remediation |
| ACL | Initial access control setup | Customer manages own ACLs | Updates on request | Full lifecycle management, continuous |
| Configure SPF, DKIM, DMARC, routing | Customer configures settings | Assist with policy/config changes on request | Full management of routing, security, monitoring, deliverability | |
| Control panel (cPanel/Plesk) | Install with standard services | Customer manages settings | Assist with config changes on request | Full management, DNS, backups, email, databases, users |
| Backup | Configure jobs and retention | Customer manages schedule | Verify backups; assist with restores on request | Full lifecycle management, scheduling, verification, restoration |
| Load balancer (HAProxy, Nginx) | Initial configuration | Customer manages load balancing | Assist with tuning/updates on request | Full management, scaling and optimization |
| VLAN | Initial setup | Customer configures VLAN/routing | Assist with changes on request | Full VLAN and routing management, optimization |
| Infrastructure cost | Initial cost analysis | Customer manages costs | Recommendations on request | Continuous monitoring, optimization, scaling |
| APM | Set up dashboards | Customer installs APM tools | Troubleshooting assistance on request | Full deployment, monitoring, optimization |
| Service | One-time setup | Self-managed | Semi-managed | Fully-managed |
|---|---|---|---|---|
| Applications | Initial deployment | Customer installs and updates | Limited support on report | Full lifecycle management, updates, optimization, troubleshooting |
| Database (SQL/MySQL/PostgreSQL) | Initial deployment/configuration | Customer monitors performance | Limited support on report | Full lifecycle management, tuning, optimization, monitoring |
| Websites | Initial deployment/configuration | Customer monitors performance | Assist on downtime/performance report | Full management, troubleshooting, optimization, performance |
| DR | Configure DR environment | Customer manages setup, recovery, monitoring | Limited support during failover/recovery | Full management, replication, failover, validation, monitoring |
| VPN | Initial gateway deployment | Customer manages VPN | Limited support for connection issues | Full management, gateways, access, monitoring, troubleshooting |
| Routing | Initial configuration | Customer configures VLAN/routing | Limited support on report | Full routing management and optimization |
| MPLS / P2P | Connectivity configuration | Customer manages network configuration | Limited support on report | Full network management, monitoring, optimization, troubleshooting |
| Restore of backups | Configure restore procedures | Customer performs restores | Limited support on request | Full restoration management, testing, verification |
| Firewall | Initial deployment/configuration | Customer manages firewall | Limited support on report | Full management, rules, updates, monitoring, tuning |
Offload your team’s work.
Request a callbackSLA-backed uptime, predictable flat pricing, 24/7 support